| Computer Systems |
| Compaq server; networked office
Scanner for desktop publishing
Cable for 24 hour access to the Internet
WiFi available
|
| Software |
| MSOffice 2000/2003
All E-mail managed via Lotus Notes
Custom Lotus Notes-based contact manager and opportunity tracking software
|
| Telephone System |
| Voice-mail-
Transferred from our main business number; or
- Direct dial to voice-mail; and
- For evening calls, menu driven from main number.
Mobile Communications: Sales people carry mobile phones and Laptops to respond quickly
to
customers and principals.
We strongly believe in providing our customers and principals with a
professional and personal system of communication. All incoming calls
are answered by an RPI Apex sales professional and our customers decide
whether they prefer voice-mail or a transfer to a car phone.
|
| Contact Manager/Database |
| Dynamic database of 7000 contacts who influence and make design decisions. This is managed via a custom Lotus Notes-based, integrated software system. Data is frequently updated and reviewed
|
| Advantis/JD Edwards |
| On-line virtual system with major principals for order entry and
real-time order and delivery status.
|
| Desktop Publishing |
| Capability for targeted mailings from a combination of principals'
comma-delimited data and our database.
|
| Opportunity Tracking |
| Systems designed to follow-up on principal-supplied leads, samples, and
RFQs.
|
| Reporting |
| Rolling annual and quarterly forecasting.
|
